Invoice HopHow can we help?
Email support@invoicehop.app. A person reads every message.
Cancel Invoice Hop Pro
Subscriptions are billed by Apple or Google, so you cancel them there. Pro stays active until the end of the period you already paid for. Your invoices stay on your phone after Pro ends.
iPhone or iPad
- Open the Settings app.
- Tap your name, then Subscriptions.
- Tap Invoice Hop, then Cancel Subscription.
Android
- Open the Google Play Store app.
- Tap your profile picture, then Payments & subscriptions, then Subscriptions.
- Tap Invoice Hop, then Cancel subscription.
Refunds are handled by Apple or Google under their refund policies.
Delete your account and data
In the app, open Settings and tap Delete account. This deletes your account, everything stored in the cloud, and every invoice page you sent. Customers who open an old link will see that the invoice is no longer available.
We delete all of it within 30 days. Invoices that are only on your phone are removed when you delete the app.
Can’t open the app? Email support@invoicehop.app from the email on your account and we’ll delete it for you.
Common questions
My customer says they paid but the invoice isn’t marked paid.
Card payments through Stripe mark the invoice paid automatically. PayPal, Venmo, Cash App, Zelle and check payments can’t be confirmed automatically. When the customer taps “I’ve paid”, you get a notification to confirm it, or you can record the payment yourself.
An invoice email bounced.
Check the customer’s email address in their contact card, then send again. You can also send the invoice link by text or WhatsApp.
How do I move my invoices to a new phone?
Sign in and turn on cloud sync on your old phone, then sign in with the same Apple or Google account on the new phone. Cloud sync is off until you turn it on.
Can I export my invoices?
Yes. You can export all your invoices to a CSV file from the app.
Someone sent me a suspicious invoice through Invoice Hop.
Use the Report link at the bottom of the invoice page or email, or forward it to support@invoicehop.app. Don’t pay an invoice from a business you don’t recognize.